Nerdporium FAQ:
Q: Do you guys currently have a brick n Mortar retail store?
A: Not currently! We're working on getting one open as soon as we can!
Video Games FAQ:
Q: Do you guys test every pre-owned game and console you sell?
A: We do! We also clean everything to a high standard to be able give our customers the closest to that "New feeling" that we possibly can!
TCG FAQ:
Q: What standard does The Nerdporium use to tell what condition a card is in?
A: We use TCGPlayer Card Conditioning Standards (mostly)!
Comics FAQ:
Q: Do you guys have pictures of every comic book you sell?
A: Product images are stock photos, not indicative of actual comic condition. Photos of specific books/grades can be provided by request.
Q: How do you guys determine the condition of your comics?
A: We utilize our 30+ years of experience to determine the condition of our comics. There may be some variance with other resellers. All comics are raw/ungraded unless otherwise noted
Q: How do you guys ship your comics?
A: All of our comics ship bagged/boarded and we pack them super well to avoid damages.
Shipping FAQ:
Q: I just ordered from you guys. How long does it take for you to process my order and get it in the mail?
A: Thank you for your order! We try our best to get all orders processed and in the postal carriers hands within 24 hours. Sometimes, due to volume of orders, holidays, or other factors, this simply isn't possible but we always do try our absolute best to get orders out within that 24-hour window.
Q: I have an issue with my order. What should I do?
A: We're sorry you are having an issue with your order! Please email us at Sales@TheNerdporium.com and we will help you with your order.
Q: I received my Nerdporium order and it looks like you guys used some reused/recycled shipping supplies. What's up with that?
A: We are huge nerds for everything sci-fi, fantasy, pixely, nerdy, etc. but we also huge nerds for the environment and our planet Earth!! One of the ways we can do our part (you can too) is to try to reduce our carbon footprint as much as possible. To that end, we reuse shipping supplies, including boxes, air-packs, packing peanuts, bubble wrap, etc., wherever we can. However, we will only reuse shipping supplies that are up to our exacting standards, which are free from dirt, damage, or structural weakness. We hope you will join us in trying to minimize the negative effects of human activity on our planet Earth by reducing, reusing, and recycling! Please reuse our shipping supplies from your order for your shipping/packing needs and then recycle when you're done!
